Payment and Order
We provide various secure payment options to ensure a convenient shopping experience:
- Credit Card: We happily accept Visa and Mastercard.
- PayPal: Opt for a secure payment through PayPal using your credit or debit card. Signing up is quick and free. Find more details at www.paypal.com.
Should you encounter any issues with your order payment, our Customer Service Team is here to assist. Please reach out to us at support@garabase.com with the subject line "Failed Payment." When contacting us, remember to include your relevant details, and if possible, attach a screenshot illustrating the issue.
ORDER
Upon successfully completing your online order, you'll receive an email with a unique order confirmation number and detailed information about your purchase.
Did you miss your Order Confirmation?
No worries! Our dedicated team is ready to assist you. For order verification assistance, contact our Customer Service Team at support@garabase.com with the subject line "Order Verification."
Typically, a 'Payment Pending' status indicates an unsuccessful payment.
What if your payment fails?
Payment failures can happen for various reasons. If you encounter a payment issue, feel free to reach out to our Customer Service Team at support@garabase.com with the subject line "Failed Payment." Please provide relevant details and attach a screenshot if possible.
Unable to retry payment or didn't receive a payment failure email?
To avoid duplication, refrain from reordering. Instead, contact our Customer Service Team at support@garabase.com with the subject line "Payment Pending," and we'll promptly send you a link for another payment attempt!
Paid, but your order status hasn't updated after 24 hours?
For payment verification and a new order confirmation email, contact our Customer Service Team at support@garabase.com with the subject line "Order Status Inquiry."
Can you make changes to or cancel your order post-purchase?
Regrettably, once an order is placed successfully, we can't accommodate further changes. Please thoroughly review your shopping cart and shipping information before checkout. Note that GARABASE cannot assume responsibility for parcels delivered to incorrect addresses.
For additional inquiries or assistance, reach out to our Customer Service Team at support@garabase.com with the subject line "Order Assistance."
DELIVERY
Wondering how to track your order?
Hold tight! Your order has been carefully packed and dispatched from GARABASE's warehouse. Soon, you'll receive an email update with a Tracking Number. Please allow approximately 72 hours for the tracking information to become active.
Curious about delivery options and estimated shipping times?
U.S. and Canada: 8 – 25 working days Europe and U.K: 15 – 30 working days
Note:
- Delivery times may extend during sale periods, holidays, and unexpected events.
- Deliveries are processed on weekdays, excluding public holidays.
Do we process orders on Public Holidays?
While we strive for prompt order fulfillment, please note that on public holidays, our warehouse and courier partner are closed. Orders will be processed and shipped on the next working day.
Experiencing a delay in delivery?
Given the high order volume and precautionary measures, delays may occur. Monitor your order status by logging into our system and using the 'How can I track my order?' feature.